Refund policy


Return & Exchange Policy

At Bint e Haya, we ensure that you get the best quality. Please read our policy carefully:

1. No Refunds – Exchanges Only

  • We do not offer cash refunds or returns. We strictly have an Exchange Only policy.

2. Timeframe for Reporting

  • You must report and initiate an exchange request within 3 to 5 days of receiving your parcel.

3. Shipping Charges

  • If it's our fault: If you receive a wrong, defective, or damaged item, Bint e Haya will cover all the delivery charges.

  • If it's customer's choice: If you want to exchange due to a size issue or change of mind, the customer will pay the delivery charges for the return and new parcel.

4. Claim for Damaged Items

  • In case of any damage or defect, providing proper proof (such as an unboxing video) is mandatory at the time of reporting.

5. Free Alteration Service

  • We offer Free Alterations if your abaya needs any fitting adjustments.

6. Condition for Exchange

  • The item must be unused, unwashed, with original tags intact, and in its original packaging.

How to Request an Exchange:

Contact us within 3-5 days of delivery with your order details:

  • WhatsApp / Phone: 03289433861

  • Instagram DM: @bintehayaabaya