Terms of service

Terms of Service

Welcome to Bint e Haya! By accessing our website and placing an order with us, you agree to comply with and be bound by the following terms and conditions.

1. General Overview

Bint e Haya provides premium abayas, scarves, and related accessories.
We reserve the right to update or modify these terms at any time without prior notice.

2. Orders & Payments

Inside Lahore: Cash on Delivery (COD) is available. Delivery takes up to 4 working days.
Outside Lahore: Cash on Delivery is not available. Advance payment must be made before your order is dispatched. Delivery takes up to 7 working days.

3. Exchange Policy

We strictly offer Exchanges Only (no cash refunds).
Exchange requests must be initiated within 3 to 5 days of receiving your parcel.
Items must be unused, unwashed, and in their original packaging with tags intact.
Shipping Charges: If the exchange is due to a customer's preference (e.g., size issue), the customer pays the delivery charges. If the error is from our side, Bint e Haya will cover the delivery costs.
Damaged Items: Proper proof, such as an unboxing video, is mandatory to claim a defective or damaged product.